Pk65's Privacy Policy — Your data is safe with us

01 Scope & Application

Welcome to pk65. This Privacy Policy ("Policy") describes how the pk65 online gaming platform — operated through the website https://pk65.fun and its associated mobile applications — collects, processes, stores, and protects your personal information.

By using pk65, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy is part of our Terms & Conditions Should be read in conjunction.

02 What data we collect

Pk65 collects various types of information to deliver its services. Data is collected to improve service quality, ensure security, and meet legal obligations. A detailed breakdown by category is provided below:

We never collect your bank PIN, card CVV, or full password. Sensitive information of this kind goes directly to the payment gateway's encrypted servers.

03 How we collect data

Pk65 collects your information through several methods. Each approach is transparent and based on your consent:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: When you use pk65, technical information is automatically collected through cookies and log files.
• From Third Parties: Limited information may be received from payment providers, identity verification agencies, or fraud prevention services.
• From Public Sources: Where legally required, information may be obtained from government databases or public records.

04 How We Use Your Information

Pk65 uses collected data only for specific, legitimate purposes. The primary reasons we use your information are:

• Service Delivery: Creating and managing your account, processing transactions, and delivering uninterrupted gaming services.
• Identity Verification: Verifying your age and identity in accordance with KYC regulations, as required under our licensing terms.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and keeping your account secure.
• Responsible Gaming: Monitoring gaming behavior to identify problematic patterns and provide timely support.
• Contact: Sending important updates, transaction confirmations, and promotional offers (subject to your consent).
• Legal compliance: Meeting regulatory requirements and complying with anti-money laundering laws.
• Service Improvement: Analyzing user experience to improve the platform.

05 Who We Share Information With

Pk65 never sells your personal data. However, information may be shared with third parties in limited, specific circumstances:

• Payment Providers: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to process transactions.
• KYC services: Limited information is shared with approved third parties for identity verification.
• Security Partners: Specialist service providers for fraud detection and cybersecurity.
• Legal authorities: pk65 is legally required to disclose information in response to a valid court order or regulatory request.
• Game Providers: Minimal data required to run games (such as user ID and balance) is shared with game software providers.

All third-party partners operate under strict confidentiality agreements and may only use shared data for its designated purpose.

06 Cookies & Tracking

Pk65's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain key features of pk65 from working correctly.

07 Security Measures

Pk65 applies industry-leading security measures to protect your data:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available for all accounts.
• Automatic alerts and account lock upon suspicious login attempts.
• Access to data is restricted to authorized personnel only.

08 Data Retention Period

Pk65 retains your data only for as long as necessary. The key principles governing retention are:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, certain data may be retained for up to 5 years as required by law.
• Financial records: Transaction records are retained for a minimum of 7 years in accordance with regulatory requirements.
• Log Files: Security logs are automatically deleted after 90 days.

After the designated period, data is securely deleted or fully anonymized.

09 Your rights

As a pk65 user, you have the following rights over your personal data:

10 Children & Minors

Pk65 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is mandatory at registration. If we suspect a minor has accessed our platform, we immediately suspend the account and delete any data collected.

11 Policy Changes

Pk65 may update this Privacy Policy from time to time. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified by email of any significant changes.
• 14 days' notice will be given before any major changes take effect.
• Continued use of pk65 after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest policy.

12 Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch:

• Email: [email protected]
• Support: Via live chat, 24 hours a day, 7 days a week
• Language: Support available in Bengali and English
• Response Time: Usually within 24–48 hours